Help
Answers to the questions we hear most.
How do I order?
- Pick what you like from the menu and add it to your cart.
- Choose a pickup day and time.
- Pay online, or choose to pay when you pick up.
How far ahead do I need to order?
Each product shows how far ahead it needs to be ordered. The pickup calendar only offers times that fit everything in your cart.
Can I get it today?
For items we can make the same day, choose “As soon as possible” at checkout while we’re open.
Should I pay online or on pickup?
Right now we take payment when you pick up. Choosing to pay on pickup holds your pickup time without paying first.
Do you make custom cakes and arrangements?
Yes. Send a custom request with your idea and any photos. We’ll email you a quote, and you pay to confirm.
How do I check on my order?
Open the link in your confirmation email, or the order page you saw after checkout. It shows your order and its status.
Can I cancel or change my order?
You can cancel a paid order for a full refund up to 24 hours before pickup. After that we can’t refund it, because baking and arranging have already started. Message us through the Contact page.
What if I’m late?
We hold your order until closing on the pickup day. Orders not picked up by then are forfeited, with no refund.
Still stuck?
Message us and we’ll help.