Terms and Policy

The rules for ordering from AMI KASHI., and how we look after your details.

Terms of service

Ordering and pickup

Everything at AMI KASHI. is made to order for pickup in store. We don’t deliver.

Each product shows how far ahead it needs to be ordered, and the pickup calendar only offers times we can make.

Prices

Prices are in Philippine pesos and include the options and add-ons you choose. The total is confirmed before you pay.

Payment

  • Pay in store when you pick up.

Cancellations and refunds

You can cancel a paid order for a full refund up to 24 hours before pickup. After that we can’t refund it, because baking and arranging have already started.

Custom orders can’t be refunded once you accept and pay for the quote.

To cancel, contact us through the Contact page with your order code.

Late pickup and no-shows

We hold your order until closing on the pickup day. Orders not picked up by then are forfeited, with no refund.

If a pay-on-pickup order isn’t collected, we may ask you to pay online for your next order.

Custom requests and quotes

Send us your idea and we’ll reply with a quote. Nothing is booked until you accept the quote and choose a pickup time.

Custom orders can’t be refunded once you accept and pay for the quote.

Changes to these terms

We may update these terms from time to time. The version on this page when you place an order is the one that applies.

Privacy

What we collect

  • Your name, mobile number and email.
  • What you order and when you pick it up.
  • Photos you send with a custom request.

Why we collect it

To make your order, hand it to the right person, send you order emails, and keep our sales records.

Who sees it

Our shop staff, who also check any payment receipt you upload. Our email provider, to send your order emails. We never sell your details.

Site analytics

Our site analytics provider sees which of our pages you visit, so we can count visits and see what people look at. We never sell this data.

How long we keep it

We keep order details for our sales records. To have your details removed, contact us through the Contact page.

Contact

Questions about your data? Reach us through the Contact page.

Last updated 18 October 2026